Terms and conditions of sale

01

Purpose and scope

These terms and conditions of sale govern the sale of prepared dishes and drinks by the L'art Napulè restaurant to private customers, through this site or through the table ordering service.

They apply to the three ordering modes offered, home delivery, Click and Collect and on site ordering. Placing an order means full acceptance of the version in force on the day of the order.

Full information about the seller is set out in the legal notice.

02

Products and availability

Our dishes are prepared to order from fresh produce. The online menu reflects what is available at that moment, and a product can run out during service.

If a product becomes unavailable after your order is confirmed, we contact you to offer a replacement or a refund of the line concerned.

Where alcoholic drinks are offered, they cannot be sold to minors. Proof of age may be requested when the order is handed over.

03

Prices, taxes and fees

All prices shown on the site are in euros, including all taxes. They include VAT at the rate in force, that is 10 per cent on food sold on site or to take away and 20 per cent on alcoholic drinks.

Any delivery fee is shown separately in the cart, before any payment. The total amount payable is the one shown on the summary when you confirm the order.

We may change our prices at any time. The price that applies is the one displayed when your order is confirmed.

04

Placing an order

You build your cart, choose your ordering mode, enter the details we need, then confirm payment. A summary is shown before each confirmation.

The order becomes firm once payment is confirmed, or once it is validated at the counter for an on site payment. You receive an order number, which lets you follow the preparation.

We reserve the right to refuse an order that is clearly abusive or fraudulent, or that cannot be prepared while respecting our hygiene rules.

05

Delivery

Delivery is offered within a limited radius around the restaurant. Your postal code is checked before payment. An address outside the zone cannot be validated for delivery, but can still be ordered for Click and Collect or on site.

The time quoted when you order is an estimate that depends on traffic and on how busy the kitchen is. A reasonable delay does not give a right to a refund.

You must give a complete address and a phone number you can be reached on, including the door code and the floor where relevant. If nobody answers when the courier arrives, they wait ten minutes, after which the order is treated as delivered and is not refunded.

Postal codes served

75009, 75017, 75018

Delivery fee

€3.50

Minimum order

€15.00

The delivery fee and the minimum order are shown again in the cart before any payment.

06

Click and Collect

You choose a pickup slot from those offered. Your order is prepared for that slot and we let you know as soon as it is ready.

The order is held for you for thirty minutes after the slot time. After two hours, an uncollected order can no longer be handed over for hygiene reasons and is not refunded.

Pickup is at the counter, on presentation of the order number.

07

On site ordering and payment

In the dining room, the QR code on the table opens the menu with your table number already filled in. The order goes to the kitchen as soon as it is confirmed.

Depending on how the service is set up, payment is taken online at the time of ordering or directly at the counter. The available option is shown on screen before you confirm.

Prices in the dining room are net, service included. No service charge is added.

08

Payment

Online payment is made by bank card through our provider Stripe, which secures the transaction and applies strong customer authentication when the cardholder's bank requires it.

No card details are entered on or stored by our servers. The amount is charged when the order is confirmed.

If the payment authorisation is declined, the order is not sent to the kitchen. For a counter payment, the order is recorded and then settled at the counter.

09

Right of withdrawal

Under article L221-28 of the French consumer code, the fourteen day right of withdrawal does not apply to goods liable to deteriorate rapidly, nor to catering services supplied on a specific date or period.

An order of prepared food, whether for delivery, Click and Collect or on site, therefore cannot be withdrawn once preparation has started.

This exclusion takes nothing away from your statutory guarantees, nor from your right to a solution if an order is not as it should be, described below.

10

Cancellation, errors and refunds

As long as preparation has not started, call the restaurant to cancel your order. The refund is then made in full.

Once the order is being prepared it can no longer be cancelled, since the ingredients are already committed.

If an item is missing, if the order does not match what you ordered, or if a dish arrives in a clearly abnormal state, report it within twenty four hours with your order number and, if possible, a photograph. Depending on the case we offer a replacement or a refund of the item.

Any refund is made to the original payment method, within fourteen days at the latest from our agreement.

11

Promo codes and game prizes

Codes won through the game or through the loyalty programme are personal and single use.

• Only one code can be used per order. Codes cannot be combined with each other, nor with another running offer.
• The discount applies to the product total, it does not apply to the delivery fee.
• Every code carries an expiry date, shown when it is issued and repeated in the confirmation message. After that date it can no longer be used.
• A code has no cash value, it cannot be exchanged, refunded or resold.
• A code used on an order cancelled before preparation starts is reactivated.

Taking part in the game is covered by the privacy policy, which sets out the data collected on that occasion.

12

Loyalty programme

Loyalty points are credited automatically after each paid order, based on the phone number or email used when ordering.

Points are personal, non transferable and have no cash value. They cannot be exchanged for money.

Once the threshold is reached, the reward is sent as a promo code and follows the same rules as any other code.

13

Allergens and food information

The fourteen allergens that must be declared under European regulation 1169/2011 are listed on every product page of the online menu, and are available on request at the counter.

Our kitchen works constantly with wheat flour, eggs, milk and nuts. Despite our care, we cannot guarantee the complete absence of traces of an allergen in a dish.

If you have a severe allergy, call the restaurant before ordering so we can tell you honestly what is possible.

14

Complaints and customer service

Complaints are made by phone or by email, using the details on the contact page, stating your order number and the date.

We aim to answer within forty eight working hours. If our answer does not satisfy you, the mediation procedure described in the legal notice remains open to you.

15

Liability

Our liability is engaged under ordinary law for failures that are attributable to us. It cannot be engaged in cases of force majeure, of a wrong address given by the customer, of absence at delivery, or of poor storage of a dish after it has been handed over.

Dishes are prepared to be eaten straight away. Two hours after handover, keeping them safely is the customer's responsibility.

16

Applicable law and disputes

These terms are governed by French law.

In case of disagreement we first look for an amicable solution. Failing that, you can refer the matter free of charge to the consumer mediator named in the legal notice.

If no solution is found, the dispute falls to the courts with jurisdiction under the French code of civil procedure.

17

Changes to these terms

We may update these terms, in particular to follow a regulatory change or the addition of a service. The version that applies to your order is the one online on the day of that order. The last update date is shown at the top of this page.